Emergency Water Damage FAQ's

What Type Of Restoration Services Do You Provide?

We offer flood damage, water damage and can also take care of any mould removal. Other services we can take care of is carpet cleaning, building reinstatement and plumbing.

How Quick Can You Respond To An Emergency

We operate 24/7 and can typically respond to a callout and be onsite within 3 hours. We aim to be on the job asap to prevent further damage.

Can you help with insurance claims?

We work alongside all major insurance companies and can guide you with the claims process. We’ll work with your insurance provider to ensure that your claim is properly handled and you receive the coverage to which you’re entitled.

How Long Does The Drying Process Take?

The duration of the restoration process will depend on the type and extent of the damage. We will provide you with a timeline for the restoration process and update you on our progress.

Are Your Technicians Certified?

Our technicians are trained and certified in their respective fields, including IICRC Water Damage Restoration and Goldmorr Mould Removal. We also have a qualified builder & plumber onboard. We’re committed to providing you with the highest expertise and professionalism.

What should I Do If I Suspect Water Damage Or Mould At My Property?

If you suspect water damage or mould growth on your property, save time and ensure a professional response by calling Water Damage Restoration Wellington directly. They will handle all necessary steps, including assessing the situation, addressing the source of the problem, documenting the damage, and guiding you through the insurance process. Water Damage Restoration Wellington's experienced team will manage water extraction, drying, cleaning, disinfecting, mould removal, and any necessary repairs or restoration work. They will also provide advice on preventing future issues related to water damage and mould growth. By contacting Water Damage Restoration Wellington right away, you can rest assured that your property will be restored to a safe and healthy condition with minimal stress and hassle on your part.

Will My Insurance Company Cover The Water Damage Cost?

Whether your insurance covers the costs of water damage restoration depends on your specific insurance policy and the cause of the damage. In general, most home and contents insurance policies in New Zealand cover sudden and accidental water damage, such as burst pipes, leaks from appliances, or storm-related damage. However, there are some exceptions and exclusions to be aware of: 1. Gradual damage: Insurance policies typically do not cover damage resulting from long-term leaks or wear and tear. Regular maintenance is essential to prevent these issues and ensure your property is protected. 2. Flood damage: Some policies may not cover damage caused by flooding from natural events, such as heavy rain or river overflow. You may need to purchase additional flood coverage for protection against this type of water damage. 3. Sewer backups: Insurance policies may not cover damage caused by sewer backups or overflowing septic systems. In some cases, you may be able to add this coverage as an optional extra. 4. Negligence: If the water damage occurs due to a lack of maintenance or neglect on your part, the insurance company may deny your claim. To determine if your insurance covers water damage restoration costs, review your policy documents, or contact your insurance provider directly. Be sure to clarify the coverage, exclusions, and any relevant waiting periods or excess fees. In the event of water damage, it’s crucial to document the damage with photos and contact your insurance company promptly to initiate the claims process.

What Is Mould And How Does It Relate To Water Damage?

Mould, also known as mildew, is a type of fungus that can grow in damp or wet areas. Mold typically appears as black spots on walls or other surfaces and can cause various health problems if left untreated. Mould thrives in humid climates and can be found in bathrooms, under floor, ceiling cavities, and other areas where moisture has the opportunity to accumulate. Mould can be caused by several issues such as flooding, roof leaks, burst pipes & hot water cylinders or air exchange issues such as ventilation issues.

How To Get Your Home Back To Normal After A Flood

Recovering from a flood can be a daunting task, but taking the right steps can help you get your home back to normal. Working with a professional restoration company like Water Damage Restoration Wellington can make the process smoother and more efficient. Here’s a guide to help you through the process: 1. Ensure safety: Wait for authorities to declare it safe to return to your home. Watch out for hazards like downed power lines, contaminated floodwaters, and hidden debris. Wear protective gear such as gloves, boots, and a face mask when entering your home. 2. Document the damage: Before cleaning up, take photos and videos of the damage for insurance purposes. Make a detailed list of damaged items, including their approximate value. 3. Contact your insurance company and Water Damage Restoration Wellington: Notify your insurance company about the flood and provide documentation of the damage. They will guide you through the claims process and may recommend professional restoration services like Water Damage Restoration Wellington Restoration. Contact Water Damage Restoration Wellington Restoration to help you with the cleanup, drying, and restoration process. 4. Remove standing water: With Our assistance, pump out any standing water using professional-grade equipment like submersible pumps or wet-dry vacuums. 5. Dry and ventilate: We will help with proper ventilation and drying, using industrial-strength fans, dehumidifiers, or air movers to speed up the drying process. 6. Remove damaged materials: We will remove and dispose of any items that have been soaked and are beyond repair, such as carpets, upholstery, drywall, insulation, and wooden furniture. 7. Clean and disinfect: Water Damage Restoration’s trained professionals will thoroughly clean and disinfect surfaces, walls, and floors using specialized equipment and solutions. 8. Prevent mould growth: Water Damage Restoration will treat surfaces with a mould inhibitor and ensure the affected area remains well-ventilated and dry, preventing further damage and health risks. 9. Repair and restore: Once the area is clean and dry, Water Damage Restoration’s team of experts will help repair and restore your home, including replacing damaged drywall, flooring, and other building materials, as well as repainting walls and ceilings. 10. Rebuild with flood resilience in mind: If you live in a flood-prone area, consider making improvements to your home that can minimize damage from future floods. Water Damage Restoration can offer advice on elevating electrical systems, using water-resistant building materials, and installing flood vents. Recovering from a flood can be overwhelming, but with the help of friends, family, and professionals like Water Restoration, you can get your home back to normal.